Finding us
Please use our web site and online services via our homepage, or telephone us, rather than email:
Repeat Prescription Requests: [Prescriptions Which Are On Your Repeat Prescription For Regular Use]
For the fastest response please use the NHS app or our online services to request your repeat prescriptions where possible. Please give us 5 working days’ notice although we aim to turn these around in 2 working days.
Appointment Bookings: We cannot accept emails requesting appointment bookings. Please book your appointment via the NHS App, via our online services available via our homepage, or by telephoning our appointment line. Please consider an ‘E-Consultation’ accessible via our web page. If your email is regarding booking an appointment at Wood Lane Medical Centre please take the above actions. [If this is the subject of your email we shall not be able to respond to it]
Urgent Requests: Please do not use email for urgent requests but telephone the practice. (If we are closed please call 111)
We Sadly Cannot Help With Delays In Blood Tests And Hospital Appointments: Changes in the hospitals and the hospitals’ phlebotomy service have caused very significant delays in Hospital referrals and in blood tests. We are fully aware and are as concerned about this as you are. We have escalated this to the CCG, the hospitals and to the community phlebotomy provider. Sorry but we are not able to change this problem ourselves and have no ability to bypass the system for you.
To chase up your Referral to a Hospital or Community Specialist Click here
To chase up the plans and/or actions of your Hospital or Community Specialist Click here
Hospital Appointments: Once we or a hospital clinician has referred you for a hospital appointment, we cannot change or hasten that appointment. If you want to discuss a pending hospital appointment, please contact the hospital provider of that appointment. [If this is the subject of your email we shall not be able to respond to it] If you have a more urgent clinical need which we are not aware of please book an appointment.
Email: [email protected]